Analisis Kepuasan Pengguna Simponi Mobile pada Universitas XYZ Dengan Metode End User Computing Satisfaction (EUCS)

Keywords:

Kepuasan; Aplikasi; Simponi Mobile; EUCS; SPSS

Abstract

The use of academic information systems in higher education today has become a necessity that cannot be ignored. Academic information systems in tertiary institutions can be said to be the heart that has an important role in improving performance and also serving its users. XYZ University has developed a Simponi Mobile application which is used by students to find out information related to lectures. To find out the level of user satisfaction of the Simponi Mobile application, the authors want to examine whether the Simponi Mobile application has provided satisfaction to its users, namely students using the End User Computing Satisfaction (EUCS) method. Based on the results of the Likert scale assessment, it can be concluded that the five EUCS dimensions used in this study produced an average index value of 88.47% for the Content dimension, 85.22% for the Accuracy dimension, 86.16% for the Dimension Format, 86.74% for the Timeliness dimension, and 87.84% for the Ease of Use dimension. From these results, it can be seen that the results of measuring the Simponi Mobile application carried out by respondents based on the five dimensions of End User Computing Satisfaction (EUCS) fall into the very satisfied category.

References

K. Anam, “Analisa dan perancangan sistem informasi akademik berbasis Web pada MI Al-Mursyidiyyah Al- syirotussyafi'Iyyah,” Jurnal Teknik Informatika, pp. 207-217, 2018.

D. Alsri Windra, “Evaluasi SDM Sistem Informasi Akademik Poltekkes Kemenkes Padang Menggunakan Framework COBIT 5,” Jurnal Rekayasa Sistem dan Teknologi Informasi, vol. 1, no. 2, pp. 146-152, 2017.

E. Sorongan, “Pengaruh Variabel Kualitas Sistem Informasi Terhadap Kepuasan Pengguna Sistem Informasi Model EUCS,” Jurnal Rekayasa Sistem dan Teknologi Informasi, vol. 3, no. 1, pp. 23-28, 2019.

W. J. Doll dan G. Torkzadeh, “The Measurement Of End-User Computing Satisfaction,” JSTOR, vol. 12, no. 2, pp. 259-274, 1988.

D. Kurniawan, E. Zusrony dan R. Andika Kusumajaya, “Analisa Persepsi Pengguna Layanan Payment Gateway Pada Financial Technology Dengan Metode EUCS,” Jurnal Informa, vol. 4, no. 3, pp. 1-5, 2018.

A. Nur Rahmi, S. dan D. Prabowo, “Evaluasi Kepuasan Pengguna Aplikasi Amikom One Menggunakan Metode EUCS,” Infos Journal - Information System Journal, vol. 2, no. 1, pp. 67-73, 2019.

I. Akbar Brahma, “Penggunaan Zoom Sebagai Pembelajaran Berbasis Online Dalam Mata Kuliah Sosiologi dan Antropologi Pada Mahasiswa PPKN di STKIP Kusumanegara,” Jurnal Ilmu pendidikan Non Formal, vol. 6, no. 2, pp. 97-102, 2020.

A. Saputra dan D. Kurniadi, “Analisis Kepuasan Pengguna Sistem Informasi E-Campus di IAIN Bukittinggi Menggunakan Metode EUCS,” Jurnal Vokasional Teknik Elektronika dan Informatika, vol. 7, no. 3, pp. 58-66, 2019.

A. Fitriansyah dan I. Harris, “Pengukuran Kepuasan Pengguna Situs Web Dengan Metode End User Computing Satisfaction (EUCS),” QUERY : Jurnal Sistem Informasi, vol. 2, no. 1, pp. 1-8, 2018.

N. K. Malhotra dan S. D. , Marketing Research: An Applied Orientation, India: Pvt. Ltd. Licences of Pearson Education in South Asia., 2009.

Sugiyono, Metode Penelitian Kuantitatif, Kualitatif dan R&D, Bandung: Alfabeth, 2014.

I. Ghozali, Aplikasi Analisis Multivariete Dengan Program IBM SPSS 23, vol. Edisi 8, Badan Penerbit Universitas Diponegoro, 2016.

S. V. Wiratna, Penelitian Akuntansi dengan SPSS, Yogyakarta: Pustaka Baru Press, 2016.

U. Rahardja, N. Lutfiani dan R. Rahmawati, “Persepsi Mahasiswa Terhadap Berita Pada Website APTISI,”

Jurnal Ilmiah Sisfotenika, vol. 8, no. 2, pp. 117-127, 2018.

E. Mawardi, S. dan F. , “Kajian Pemeliharaan Rutin pada Gedung Rektorat Universitas Teuku Umar,” Teras Jurnal : Jurnal Teknik Sipil, vol. 10, no. 1, pp. 100-109, 2020.

A. Karim, S. Esabella, M. Hidayatullah, and T. Andriani, “Sistem Pendukung Keputusan Aplikasi Bantu Pembelajaran Matematika Menggunakan Metode EDAS,” vol. 4, no. 3, 2022, doi: 10.47065/bits.v4i3.2494.

M. Bobbi, K. Nasution, S. Suryadi, and A. Karim, “Sistem Pendukung Keputusan Dalam Rekomendasi Kelayakan nasabah Penerima Kredit Menerapkan Metode MOORA dan MOOSRA,” vol. 4, no. 3, pp. 1284–1292, 2022, doi: 10.47065/bits.v4i3.2610.

Downloads

Published

2023-01-27

Issue

Vol. 1 No. 2: Januari 2023

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).